Refund policy
We want you to love what you bought from us. If something isn't right, here's how returns work.
Returns
You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, along with your receipt or other proof of purchase. Items with an activated NFC chip are considered used.
Many of our customers collect in-box, so please keep the packaging intact if you think you might return an item.
Items that can't be returned
The following items are final sale and can't be returned unless they arrive damaged, arrive incorrect, or have a defect covered by our Limited Warranty:
- Original artwork
- One-of-a-kind collectibles
- Made-to-order items
- Hand-signed items
- Items purchased in person at conventions and events
- Items marked final sale at checkout
Pre-orders
You can cancel a pre-order at any time before it ships for a full refund. Email info@ancientz.com with your order number.
How to start a return
Email info@ancientz.com with your order number and the item you'd like to return. We will respond within 3 business days. If your return is approved, we'll send instructions for sending it back to:
Varner Studios
3655 Torrance Blvd., 3rd Fl.
Torrance, CA 90503
Items sent back without first requesting a return will not be accepted.
Return shipping
Return shipping is paid by the customer, unless the return is due to our error or a defect covered by our Limited Warranty. In those cases, we'll send you a prepaid shipping label. For all other returns, we recommend a trackable shipping service, since we can't issue refunds for packages lost in transit.
Refunds
Once your return arrives and is inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 5 business days of inspection. Original shipping charges are refunded only if the return is due to our error. Depending on your bank or card issuer, it may take a few extra days for the refund to appear.
Exchanges
We don't process direct exchanges. To get a different item, return the original for a refund and place a new order.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If it's damaged or you received the wrong item, email us within 7 days of delivery with photos of the item and the packaging, and we'll make it right. Defects that show up later are covered by our 90-day Limited Warranty.
Purchases from other retailers
Items bought from an authorized retailer follow that retailer's return policy. Please contact them directly.
Questions
Email us anytime at info@ancientz.com.