Cancellation policy

Some items in our shop are offered as pre-orders or made to order. This policy explains how those purchases work and when they can be canceled.

Pre-orders
When you place a pre-order, you're reserving a product that isn't in stock yet. Full payment is due when you place your pre-order, unless the product page says otherwise. If a product page lists a deposit or different payment terms, those terms apply to that item.

Each pre-order product page shows an estimated ship date. If your pre-order is delayed past that date, we'll email you with an updated date, and you can choose to cancel for a full refund.

Canceling a pre-order
You can cancel a pre-order at any time before it ships. Email info@ancientz.com with your order number, and we'll issue a full refund, including any shipping charges, to your original payment method within 5 business days.

Once your pre-order has shipped, it can't be canceled. You may still be able to return it under our Return and Refund Policy.

Made-to-order items
Made-to-order items are created specifically for you once your order is placed, so they can't be canceled after purchase. If we're unable to ship your item by the date shown on the product page, we'll email you with an updated date, and you can choose to cancel for a full refund.

Questions
Email us anytime at info@ancientz.com.